Terms and conditions
TopClassTutors.ORG:
TopClassTutors.ORG International
Limited
Enrolment and payment terms and conditions.
❷ For all persons who submitted the fee without the
filling in the registration form online or for all persons who submitted the
online enrolment form without payment, the terms & conditions of
TopClassTutors. ORG will apply.
❸
❹ The fee for the first package, revision course(s) or any other service, must be paid within 24 hous after submitting the online enrolment form.
❺ If
the enrolment is cancelled within 24 hours after enrolment or payment of the
first fee (whichever comes first) , the cancellation fee is the cost of one 10 hour
package (for tutoring or any other service) or the cost for the
requested/enrolled revision course(s) (for revision courses), to be paid within
3 working days after cancellation if the tuition fee has not been paid yet..
The fee for every following package (for
tutoring),revision course and related fees till end of the school year must be paid
not later than 14 days prior to the last day of the current package.
❻ Late payments receive a 10% surcharge of the amount
charged. .If
after the first reminder the fee for the revision course or tutoring the next package or any related fee has not been paid, the
lessons/course will be suspended until all financial obligations are met. The
student will not be admitted to any classes. There will be no replacement days
offered. The payment obligation shall continue to exist till the end of the
school year and must be met.
The declared fees at your company (in case if the company or any third paty will pay all or partial costs of the student) may be verified with the financial department of your company by an external company.
Placement
❶ Placement on the TopClassTutors tutoring takes place in order of payment upon availability of the instructors
❷If the instructors for specific subject(s) or (study camps) are not available the student can select other educational services of TopClassTutors.org or book the dates in the following year. No refund will be offered.
❸Requested hours or dates cannot be guaranteed. The time setting or days of the week of lessons can be rescheduled to different period/days at any time or can be switched to online lessons or vice versa at any time.
❹
Only if the administation has posted more hours, than have been paid/booked→The student must select the hours/dates within 24 hours from the available hours sent by email by the Administration. On Saturdays and Sundays and from June till September minimum 6 hours per day can/will be planned.
❺
❻
Reservation
❶TopClassTutors reserves the right to make changes to the time table, location or to the products and educational services and prices described in it at any time and without any notice. The modified rates are then listed on the website. Refunds are not given.
❷TopClassTutors reserves the right to modify and/or discontinue (temporarily or permanently) the products and services from time to time, for any reason, and without notice, including the right to terminate any of the products and services. In any such case TopClassTutors shall not be held liable for any such modification, discontinuance or termination.
❸Requested dates/hours/camps can not be guaranteed. The administration will assign the final hours/dates for tutoring, revision courses, camps and other services by email.
Disclaimer
Liability
❶No insurance will be arranged for the students by TopClassTutors.ORG International Limited. Parents need to arrange this themselves. The Company and its employees accept no liability for injury to the pupil due to accidents or any loss of damage of personal belongings.
❷The parents/guardians of a pupil/student who inflicts damage to the furniture, textbooks or other property of TopClassTutors Limited, will be liable for the costs and must be paid by parent within 48 hours.
❸TopClassTutors.ORG, without being liable in any manner whatsoever, reserves the right to exclude a person from any service applied for, if in the opinion of the company, through his /her behavior the person endangers the health and safety or impairs the comfort of other persons or brings into disrepute the name of the Company by his/her acts or omissions. No appeal possible and no refunds will be offered.
❶TopClassTutors.ORG International Limited doesn't issue any diplomas or certificates for the tutoring/support. The student can request the obtained certificates/diploma at the partner school/university/college or other educational establishments.
❷The student may request the certificates/diploma at the partner school/university or other establishment thru the administration of TopClassTutors.ORG at a processing fee of euro 100, excluding the cost of the certificates/transcripts itself at the other school/university and delivery.
❸As the other establishments are external entities
TopClassTutors.ORG cannot and will not accept any liability for the issuing,
contents and delivery of the transcript/certificates/diplomas.
Study materials.
❶Study materials or any educational materials will be
selected by the teachers or educational specialists of TopClassTutors.ORG: e.g.
reading books, texts books, computers or any educational or music or other
supportive materials. These items must be purchased by the parent/guardian or
company/institution.
❷The invoice for the materials must be paid prior
to the commencement of the first lesson or the deadline stated in the invoice.
Disputes
❶In the unlikely event of a dispute between you and
TopClassTutors.ORG International Limited, the Board of Directors of the Company will consult with you during a
period of two months. If no solution arises in this period the directors will
take a binding decision within three months, unless you present this dispute
within a week after the consultation has ended to a competent court in Malta, in
accordance with Maltese law.
Responses/reference/reviews
❶TopClassTutors reserves the right to post photos,
videos and written experiences of the students or staff, made during school/activitie time
on its Web sites to post or to use for promotional activities.
Every year
the reactions of parents and students are used to further improve the layout and
content of the lessons. We are interested in the reactions of students and their
parents. Please contact us with any questions or comments.
Absence
❶No replacement or any refund will be offered for any
missed or cancelled dates/ hours by the student with or without reasons.
❷The registrant/parent must inform the Administration
immediately, prior to start of the lesson by email and SMS.
Phone: Text us at +356 7902 3722 for urgent inquires only, 24/7
Communication
❶All communication between administration and parents
takes place in a written way per email in English. Final reports are
sent by post.
Contact:
TopClassTutors.ORG → Email:
info@topclasstutors.org
❷All appointments:
Phone, In person, Skype or Web-conference ) must be
arranged only thru http://www.topclasstutors.org/TopClass_Contact.html
on The contact page of TopClassTutors.ORG
Withdrawal and refund
❶Withdrawal after registration or placement at
the revision courses or tutoring classes TopClassTutors must be submitted in written
form by the parents/guardian per email info@topclasstutors.org or per post.
❷ At withdrawal for any reason: No refund of the paid tuition will take place and all remaining installments till end of the calendar year ,must be settled on the date of withdrawal by the guarantor.
❸ No refunds or replacement services will be offered for any reason.
Tuition fee:
❶All persons can register thru registration form online on our website www.TopClassTutors.org ,www.ib-revision-courses.com or any other website related to TopClassTutors.ORG. The companies or any institution can register any student and pay for any student thru our websites.
❷For all persons who submitted the fee without the filling in the registration form, the terms & conditions of TopClassTutors. ORG will apply.
❸ The receipt date at TopClassTutors applies as the start date of the tutoring contract year. This contract is valid for the school year.
❹The fee must be submitted thru bank transfer/wire trransfer to the account stated on our website.
❺The fee for every following package and related fees till end of the year must be paid by bank tansfer not later than 14 days prior to the last day of current package. Late payments receive a 10% surcharge of the amount charged.
❻If after the first reminder the fee for the next package/course,surcharges or any related fees have not been paid, the lessons will be suspended until all financial obligations are met. The student will not be admitted to any classes. There will be no replacement days offered. The payment obligation shall continue to exist and must be met.
The enrolment will only be processed when the full payment, including enrolment fee and surcharges for a package/term has been received by the administration
The tuition fee for a new package/term/course is due at least two weeks prior to the end of the previous package/term/course. Late payment will result in an additional 10% administration fee.
This contract is valid for the
calendar year starting on the date registered online or the duration of a camp/revision
course.
·
Cancellation:
►Only by e-mail info@topclasstutors.org
►All cancelled sessions or missed lessons by student for any reasons will be charged. No replacement / rescheduling will be offered.
►TopClasTutors opeates 365 days per year
► School holidays: if no tutoring is required during school holidays, please notify the administration 8 weeks in advance by email to reschedule these sessions in period before the holiday, else these sessions will be subtracted/deducted from the package. The re-scheduled hours will be assigned by the administration and are definitive scheduled hours.
►School holidays: If enrolled less than 4 weeks prior to a holiday, please notify the administration within 1 day after enrolling by email
In private households:
❶The lessons at home can be taught only if
a separate study room/library, business facilities of parents/company
, without walking people, children, noises,
domestic animals and interruptions,
is available. Prior to the start of the lessons, the
parent or company must prepare and place on the table the refreshments. No soft
drinks.
❷ If more than 2 hours → healthy snack must be offered by
parent/company, if more than 4 hours→ healthy Lunch must be provided.
Students with impairments/disabilities:
❶Minimum of 30%
, Maximum of 60 % of surcharge will be added to
the hourly rates for students with impairments/disabilities; mental, learning or
physical (e.g. hearing of visually impaired).
❷Notice, in writing:
no restitution.
❸Tests:
❹During the
first and last lesson of the package or school year or study camp a subject test will be conducted at a
TopClass Tutors location or online in order to evaluate the level or progress
of the student.
Disputes
❶In the unlikely event of a dispute between you and
TopClassTutors.ORG International Limited, the Board of Directors of the Company will consult with you during a
period of two months. If no solution arises in this period the directors will
take a binding decision within three months, unless you present this dispute
within a week after the consultation has ended to a competent court in Malta, in
accordance to Maltese law.
General term & conditions Study and
other specialized camps.
Course necessities per
student:
►
►1 hard folder
►Agenda in English
►Ruler, Pens, gray and colored pencils, eraser
►Sport ( running) clothing (will be placed in the locker)
► Swim suit, slippers
Prohibited
items:
|
Phones, tablets |
I-pad, I-phones |
*If taken by student: these items will be
stored safely till the end of the camp
Notice:
❶ If there
are certain questions arise concerning your children, the leading staff will
approach you in some cases by email or phone. In an emergency, parents can
approach the administration by e-mail. The children will compose a daily report
on the activities and they will present at home. The students are encouraged to
photograph all surroundings. The participants cannot be approached by parents by
phone or in person during the camp.
►TopClassTutors International Foundation accepts no responsibility for damage,
theft or loss of the above items.
All sport activities (Horse riding
etc.) will be arranged by certified companies worldwide. TopClass Tutors
International doesn’t accept any responsibilities for these activities.
We strive for a sense of community in which the
individual growth of all members is advanced through the cultivation of mutual
respect, tolerance, and understanding. TopClassTutors values and encourages
individuality while also affirming the community dimensions of academic life. A
socially responsible community provides a structure within which individual
freedoms may flourish without threatening the privileges or freedoms of other
individuals or groups.
TopClassTutors is committed to honest, open, and,
equitable engagement with racial, religious, gender, ethnic and other
differences. TopClassTutors seeks to promote an environment that in its
diversity is integral to the academic, educational and community purposes of the
institution.
The On-Site Director and/or the Program Director
reserve the right to dismiss a student and require that they leave immediately
if in their judgment the student behaves in a manner which endangers
him/herself, others on the program or the program’s continued operations. They
may dismiss for academic or non-academic reasons.
Illegal drug use and
possession, consumption or being in the presence of alcohol are grounds for
immediate dismissal.
The principles stated above are values that hold for
the entire TopClassTutors community. Specific standards of conduct and
procedures for redress of violations of those standards for each segment of the
community are outlined below.
I.
Behavior that disrupts or materially interferes with the
basic rights of others and the educational functions of TopClassTutors
II.
Actions that:
a. result in or can be reasonably expected to result in
physical harm to a person or persons.
b. are unreasonably disruptive of the
TopClassTutors community and/or its neighborhoods.
c. result in or can be
reasonably expected to result in damage to property.
Note: this offense
encompasses a wide range of behavior, including, but not limited to assault,
vandalism, throwing, hurling or firing projectiles without regard for persons or
property.
III.
Subjecting
another person or group to abusive, threatening, intimidating, or harassing
actions, including, but not limited to, those based on race, religion,
sex/gender, disability, age, economic status, ethnicity, national origin, gender
identity, or gender expression.
IV.
Alcohol and other Drugs:
a. Illegal
possession, use or being in the presence of drugs and/or alcohol and/or drug
paraphernalia.
b. Students may not be in a
private residence where alcohol is being served.
c. The illegal provision, sale, or possession with intent to sell/provide drugs
and/or alcohol and/or drug paraphernalia.
Note: this offense includes
unauthorized possession, use or distribution of prescription drugs. Drug
paraphernalia includes, but is not limited to, all items used for the purpose of
preparing, injecting, ingesting, inhaling or otherwise using illegal drugs, or
in the illicit use of legal drugs.
Failure to adhere to this policy is a
serious offense and, in most cases, will result in dismissal from the program.
Parents or guardians will be informed of any alcohol or drug offenses.
V.
Violation of the terms of any non-academic disciplinary sanction.
VI.
Failing to appear as a witness during a non-academic disciplinary meeting.
Note: the Principles of the TopClass Tutors Community state that all members of
the community are responsible for supporting and maintaining a scholarly
community in which all share together in the common enterprise of learning. This
responsibility includes participating in established TopClassTutors processes.
VII.
Theft or
attempted theft of property and/or possession of stolen property.
VIII.
Violation of operational
rules governing various offices, departments and facilities of TopClassTutors
(e.g., Food Services, Computing and Information Services, the Libraries, etc).
IX.
Misrepresentation:
a. Lying or materially misrepresenting information
to an official TopClassTutors body or officer.
b. Lying in the course
of a non-academic disciplinary hearing constitutes an offense that is
immediately actionable.
Academic Offenses
If an
instructor believes that a student in his/her course has acted questionably with
regard to academic honesty, or fails to meet the academic requirements of the
course, including attending the class, the matter should be brought to the
administration. A Program Director, after consultation with the instructor,
student and appropriate others (i.e. teaching assistants and/or Resident
Advisor, the student, other instructors), will determine if a formal hearing is
required. The senior dean or Director will interview all concerned individuals
and review relevant materials in order to determine whether a violation of the
academic code has occurred. If so, the hearing office will determine the
appropriate penalty, which may include: reprimand; probation; loss of credit in
the exercise; directed No Credit in the course; or dismissal from the Program.
Non-Academic Offenses
Students
should act independently to the extent possible, but will be subject to guidance
and direction from residential staff. If inappropriate behavior occurs,
residential staff will intervene and discourage such actions. Residential staff
are responsible for requiring compliance with program policies and procedures.
They will bring inappropriate behavior to the attention of the program
administration. In a case where a student, in the judgment of the residential
staff, fails to meet the established expectations for social and residential
conduct, or shows disregard for a member of the residential staff's directives,
disciplinary action will be taken.
Disciplinary Meetings
The
non-academic disciplinary system is not meant to mirror the legal system.
Students will receive a charge letter describing the alleged violation.
Disciplinary meetings are conducted by a dean or other appropriate staff. In
determining whether or not a standard of conduct and/or policy has been
violated, a dean or other designated staff member will base his/her
determinations on the standard of preponderance of evidence. Parental
notification may be an outcome of a disciplinary meeting depending on the
seriousness of the incident. In an effort to encourage students to take
responsibility for their behavior and use the experience to make good decisions,
parents may not be notified of a disciplinary meeting until the outcome has been
determined.
Academic Consequences
a.
Academic Probation.
b. Loss of credit for an assignment: this penalty only
applies in cases where academic dishonesty occurs.
c. Directed no credit:
This penalty for academic dishonesty results in a student to receive no credit,
grade or supporting documents for a particular course.
d. Dismissal from the
program.
Non-Academic Consequences (may include one or more
of the following outcomes not necessarily in this order)
a.
Written warning
b. Probation
c. Housing assignment
relocation or removal from housing
d. Restitution (for the repair
or replacement of property)
e. Dismissal from the program
Note: students placed on probation are notified in
writing that any misconduct while on probation is likely to result in dismissal
from the program.
In a case where a single serious violation occurs or where
a student endangers the well-being of him/herself and/or others, a decision may
be made to dismiss the student immediately and without prior probation. In cases
of serious violations that lead to dismissal, the assistance of Public Safety
servant may be requested.
Students dismissed from the program, whether for
academic or behavioral reasons, are notified in writing. A parent or
guardian is notified immediately after the decision of dismissal has been given.
Students dismissed from the program are required to notify their
parents/guardians to make travel arrangements at the earliest possible time.
Please note financial consequences in the "Refund
Policies” outlined above.
Students dismissed from the program are
responsible for checking-out out of their room under the supervision of a
residential staff member. If a student or parent is not able to pack their
belongings, a moving company will be contracted by TopClass Tutors to pack,
inventory and ship the student’s belongings at the student’s own expense.
TopClassTutors is not responsible for any lost or damaged items.
Students who have been dismissed from any TopClass
Tutors program for academic, social, or residential violations will receive no
refunds of any deposits or fees. Grades, Course Performance Reports, or
Certificates of Completion will not be issued to a student who has been
dismissed.
As a member of the TopClassTutors community, students
must follow rules and policies for their own well-being and for that of other
students. Specific policies apply to aspects of residence life, including
curfew, disruptive behavior, quiet hours, visitors and overnight leaves.
Residential staff will bring unsafe and/or inappropriate behavior to the
attention of the program administration. If a student, in the judgment of the
residential staff, fails to meet the established expectations for social and
residential conduct, or shows disregard for a member of the residential staff’s
directives, disciplinary action will be taken.
Please note that all students, with the exception of
commuter students from the Netherlands or other countries, will be placed at the
residence halls, hotels, condos, teacher’s homes or any other type of
accommodations
Room Assignments & Changes
Students are randomly assigned to single, double, triple and quad occupancy
rooms. No person may reside in a residence hall room that has not
contracted for its use; individuals who are not enrolled into TopClassTutors
prorgam may not reside in TopClassTutors residence halls, rooms etc. Students
must sleep in the bedroom they are assigned to. Students with documented
disabilities should fill out the Disability, Medical and Dietary
Request Form.
All students are reminded that, for security and
emergency purposes, room changes or swaps are prohibited within during the
session/camps. Students may not change their room assignment without
authorization from the Residence Director who will determine whether a request
can be accommodated.
Note: changing rooms without the approval of the
Residence Director is grounds for disciplinary action.
Roommates
Students are
randomly assigned to single, double, triple or quad occupancy rooms. Students
taking the same course together may not be housed in the same residence hall.
Students with documented disabilities who need to request an accommodation
related to their housing should fill out the Disability, Medical
and Dietary Request Form.
Students who are assigned to double, triple or quad
occupancy rooms must respect the rights of their roommates. These rights
include, but are not restricted to, the right to privacy and free use of the
shared room. Assistance with roommate difficulties should be first sought from
the Resident Advisor (RA) in your floor unit. If roommate difficulties are not
resolved, students are encouraged to seek assistance from the Administration
Parents or guardians cannot sleep or stay in the
student’s rooms. The students who are enrolled in consecutive sessions of the
same duration (e.g. 3-Week to 3-Week) may stay in their original room
assignment, with or without a new roommate.
Student Rooms & Common Areas
Students are responsible for the condition of their rooms and hallways, except
the students placed in the hotels. They will be held liable, individually or
jointly, for damaged or missing properties or any educational items/appliances.
The parents have to pay for any damage charges within 2 days from the date they
have been informed. The copy of transfer must be posted by email.
Abandoned or Damaged Property
TopClassTutors or any related company is not responsible for personal property
of students. This includes items delivered to the TopClassTutors or their
associates on your behalf and property in individual rooms. It is strongly urged
that all students have personal property insurance to protect from loss or
damage due to theft, fire, flood, vandalism and any other hazards. Students are
urged to lock doors and windows of their room at all times.
Any belongings left behind during any such period are
and remain the sole responsibility of the registered occupant. TopClass Tutors
reserves the right to remove unidentified/unclaimed items from all areas in the
residence halls.
Students wishing to claim items left behind should
contact the administration by
info@topclasstutors.ORG
Note: Students who are dismissed from the program are
responsible for packing their belongings and returning their key. If a student
is not able to pack their belongings before departing from campus, the
belongings will be inventoried, packed and shipped by a third party vendor
contracted by TopClassTutors at the student’s own expense. TopClassTutors is not
responsible for lost or damaged property that may occur in packing and shipping.
Items Not Allowed in the Residence Halls
specifically prohibited from the residence halls are knives, ammunition,
fireworks, explosives, gas operated stoves, motorcycles, vehicles, hot plates,
heating appliances, space heaters and illegal drugs.
Quiet Hours
Quiet hours are established in the residence halls and all type of accommodation
in order to allow students to study and to sleep undisturbed.
Quiet hours for Pre-college, College, Summer Session,
Fall, Spring, Winter camps students are:
·
9:00 p.m. until 8:00 am Sunday through Thursday
·
10:00 p.m. until 9:00 am Friday and Saturday
Note: All other hours are considered “courtesy”
hours. Students may study or socialize quietly during quiet hours in the
lounges. Violation of quiet hours is disruptive to many individuals living in
the residence hall and may result in disciplinary action. Causing excess noise
and/or undue disturbance is also prohibited at all times.
Curfew
Students are required
to check-in with their Resident Advisor every evening at the designated curfew
time and remain on their floor unit for the evening. The residential staff will
place a call to the parents of any student who is more than one minute late for
curfew. The Department of Public Safety will be informed after an appropriate
interval of time. Repeated and/or serious violations of the curfew could result
in dismissal from the program.
Adhering to the curfew policy is the student’s
responsibility. While residential staff will take reasonable measures to ensure
that students adhere to the curfew, once a student has been verified as being
within the residence halls at the designated time, it cannot be guaranteed that
the student will not subsequently choose to leave the residence hall area or any
type of accommodation.
Curfew hours for Pre-college, College and Summer
Session students are:
·
10:00 p.m. in their own rooms
·
11:00 p.m. lights out
Note: students who are delayed in returning to campus
by curfew must contact a Resident Advisor by phone. Failure to check-in every
night at the designated curfew time and remain on your floor is grounds for
disciplinary action and may result in dismissal from the program.
Visitors & Overnight Guests
To
promote the safety of our students, visitors (including parents and family
members) are not permitted to enter the residence halls or any accommodation
when the program is in session without the permission of the Residence Director.
Leaving Campus Overnight
Students may not be away from campus overnight without permission. Students who
need to be away from campus overnight or on weekends must inform their Resident
Advisor and request permission from their parents. An overnight permission form
is required for each instance, detailing date and time of departure,
destination, expected time of return, and emergency contact information. An
Overnight Leave Form must be completed and
presented posted by email
info@topclasstutors.org to the administration o 48 hours
in advance of departure.
Note: This policy is intended for students who need
to return home for a family obligation or visit with a relative in the nearby
area. It is not intended for students to stay out after curfew. Students who do
not have permission to leave campus overnight will be treated as a missing
person.
Activities & Trips for Pre-College and Summer
Session
Program sanctioned activities on campus and
off-campus trips away from the campus are offered by external Professional
companies to program participants. Program staff attends these events, and
students are advised on conduct, arrival and departure time, and of their
responsibilities. Failure to abide by such instruction may result in
disciplinary action.
Students are responsible for meals and admission to
sites that they may wish to visit while on excursions and college visits.
Smoking is prohibited at program sanctioned activities including outdoor
activities on and off-campus.
Laundry
Students are expected
to do their own laundry or bring a sufficient quantity of clothing for short
period. There are laundry washers and dryers available in each residence hall or
the students can drop their clothing at the external washing center. The fees
may apply.
No refunds will be offered for any
reason.
Communication:
►All
communication between administration and parents takes place in a written way
per email or post in English. Final reports are sent by post.
►Contact:
TopClassTutors.ORG → Email:
info@topclasstutors.org
►All
appointments (Phone, in person,Skype) must be arranged only thru http://www.topclasstutors.org/TopClass_Contact.html